Frequently Asked Questions



Q1
Do you have a favorite restaurant you want us to add?
Q2
I’m missing an item or got the wrong item?
Q3
Why do some restaurants have a lightning bolt on them?
Q4
Why do some restaurants not have a lightning bolt?
Q5
What are the food minimums, delivery fees and phone fee?
Q6
How long does it take for delivery?
Q7
What is order tracking?
Q8
What is order notifications?
Q9
So how does this all work, after I place an order?
Q10
What are my payment options?
Q11
How do I add a special request to an item?
Q12
How do I know that my online order has been placed?
Q13
Can I cancel my order?
Q14
Can I place an advance order?
Q15
Do you offer takeout/carry out ordering?
Q16
Can I order from multiple restaurants?
Q17
Can I order from a restaurant outside my delivery area?
Q18
Can I order from a restaurant that is not on your website?
Q19
Is gratuity included in my order for the driver?
Q20
Is a restaurant coupon or gift certificate valid to use with Lightning Delivery?
Q21
Do you offer Catering?
Q22
Do you offer Corporate Accounts?
Q23
Can I schedule reoccurring deliveries?
Q24
I’m out of town trying to buy food for someone local?
Q25
What if my gift certificate email didn't reach my recipient?
Q26
How do I check the balance on my gift certificate?
Q27
I lost my gift certificate, can I reprint it?
Q28
Can I give the driver a tip on my gift certificate?
Q29
Is there a minimum amount and/or maximum amount I can put on a gift certificate?
Q30
Do gift certificates expire or have any fees?
Q31
What if I forgot my password?
Q32
Can I change my information after I register for an account?
Q33
Can I see my past orders?
Q34
How do I unsubscribe from email offers?
Q35
How do I find and use a coupon or special offer on Lightning Delivery?
Q36
Can someone assist me with coordinating my large business order?
Q37
Is there a discount available for large orders? Who should I contact?
Q33
How does the driver get paid?
Q39
What is your privacy policy?